Our new website requires existing customers who had an online account on our old website to create a new account. Sorry for any inconvenience.
Orders placed during January through October normally ship within 1 to 2 business days after the order is placed. Please note that special request orders can take longer to ship. We guarantee Christmas delivery on orders placed by December 1st. During our busy season, orders placed in November can take up to 1 week to ship. Orders placed after December 1st can take up to 2 to 3 weeks to ship.
Orders can be scheduled to ship at a later date. Please just contact us by email or phone to make arrangements.
Please check that addresses are entered completely and correctly. Address correction charges will be passed on to the customer. Packages returned with incorrect addresses can be reshipped after payment of return shipping charges and new re-shipment charges..
We reserve the right to change the shipping method requested for logistical reasons. Changed shipping method would be comparable in delivery time and at no additional cost to the customer..
We do not accept responsibility for breakage in transit. We package our pretzels very carefully using packaging material and heavy shipping cartons..