Our new website requires existing customers who had an online account on our old website to create a new account. Sorry for any inconvenience.

Bakery Store Hours: Monday – Friday: 7 AM to 5 PM, Saturday: 8 AM to 12 PM

Please view our FAQs and Shipping Policy Pages for detailed shipping information.

Return Policy

We have a 30-day return policy for non-food items only. We do not accept returns on food items. Please contact us at info@hammondspretzels.com or 717-392-7532 to discuss any issues with your order. Please note that returns will need to be sent to the following address: 716 S. West End Avenue, Lancaster, PA, 17603, United States

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please be aware that there can be variations in the salt amount and/or color of our pretzels and that breakage can occur during shipping. We do not offer full refunds based on these issues. However please contact us with any questions or concerns at info@hammondspretzels.com or 717-392-7532.

Exchanges

Exchanges are available for non-food purchases only. Please contact us info@hammondspretzels.com or 717-392-7532 to discuss an exchange.

Refunds

We fully stand behind our product and will refund or replace orders that were filled incorrectly or if there is a problem with an order. Please be aware that there can be variations in the salt amount and/or color of our pretzels and that breakage can occur during shipping. We do not offer full refunds based on these issues. However, please contact us with any questions or concerns at info@hammondspretzels.com or 717-392-7532.